Arbitration Program

Overview

As a federally licensed interstate mover (USDOT #3820498), Worry Free Moving LLC is required to offer an arbitration program for resolving disputes related to loss, damage, or charges for interstate household goods shipments.

Arbitration provides a neutral, cost-effective alternative to litigation for resolving disputes that cannot be settled through our standard claims process.

When Arbitration Applies

Our arbitration program is available for:

Claims for loss or damage to household goods during interstate moves
Disputes over charges for interstate moving services
Claims that have not been resolved through our standard claims process

Arbitration does NOT apply to:

Local moves within a single state
Claims under $1,000 (unless you request it)
Claims already resolved or withdrawn
Matters involving personal injury or property damage not related to the shipment

Before You Request Arbitration

Before initiating arbitration, you must first file a claim with us and allow us to respond. We strongly encourage attempting to resolve disputes directly with our team.

File a Claim

Submit a written claim within 9 months of delivery. Include photos, inventory numbers, and estimated value of loss/damage.

Claim Acknowledgment

We will acknowledge receipt of your claim within 30 days.

Claim Resolution

We will provide a written offer or denial within 120 days of receiving your claim.

Request Arbitration

If you disagree with our resolution, you may request arbitration within 90 days of our final offer.

The Arbitration Process

Requesting Arbitration

To request arbitration, submit a written request to:

Arbitration Administrator

Interstate Compliance Solutions
Arbitration Department
Phone: Contact us for current administrator information
Email: service@worryfreemovers.com

Include with your request:

Your name and contact information
Bill of Lading number and move date
Description of the dispute
Copy of your original claim and our response
Amount in dispute
Any supporting documentation

Arbitration Costs

For claims of $10,000 or less: You may be required to pay up to half the arbitration cost, but not more than $400
For claims over $10,000: Costs are shared equally between the parties
If you prevail, we will reimburse your share of arbitration costs

Arbitration Decision

The arbitrator's decision is binding on both parties. The decision will be made based on the written submissions unless an oral hearing is requested and approved.

Arbitration decisions are typically rendered within 60 days of the submission of all materials.

⚠ Important Notice

By participating in arbitration, you agree to be bound by the arbitrator's decision and waive your right to pursue the matter in court (except to enforce the arbitration decision).

Your Rights

You have the right to:

Choose arbitration or pursue other legal remedies (arbitration is voluntary for shippers)
Receive a written explanation of our arbitration program before your move
Submit evidence and documentation to support your claim
Receive a written decision explaining the arbitrator's reasoning

Questions?

If you have questions about our arbitration program or need assistance filing a claim, please contact us:

Worry Free Moving LLC
1421 Turnberry Drive
Boardman, OH 44512
Phone: 330-435-8686
Email: service@worryfreemovers.com

Published by Interstate Compliance Solutions