📋 Terms of Service

1. Service Overview

1.1 Company Information

Worry Free Moving LLC is a licensed and insured moving company serving Ohio and surrounding areas. We are licensed by the Public Utilities Commission of Ohio (PUCO #652751) and the Department of Transportation (DOT #3820498).

1.2 Services Provided

• Full-Service Moving: Complete relocation services including packing, loading, transportation, and unloading
• Labor-Only Services: Professional crews for loading/unloading customer-provided vehicles
• Single Item Moves: Specialized service for individual items or small loads
• Packing Services: Professional packing and unpacking of household goods
• Specialty Item Handling: Moving of pianos, safes, artwork, and other valuable items

2. Booking & Estimates

2.1 Estimate Accuracy

• Estimates are based on information provided by the customer
• Final charges may vary based on actual time, distance, and services required
• Estimates are valid for 30 days from issue date
• Additional services requested on moving day may incur extra charges

2.2 Booking Confirmation

Services are not confirmed until:

1. Customer accepts the estimate
2. Moving date and time are scheduled
3. Customer provides required contact information
4. Written confirmation is provided by Worry Free Moving

3. Pricing & Payment

3.1 Pricing Structure

Full-Service Moving:

• Hourly rates based on crew size and distance
• 14% service fee applied to base charges
• Additional fees for stairs, long walks, and special items
• Minimum charges may apply based on service type

Labor-Only Services:

• Hourly rates plus travel time
• 8% service fee applied
• 2-hour minimum charge
• Customer provides truck/trailer

Single Item Moves:

• Flat rates plus distance charges
• Minimum service time applies
• Special handling fees for heavy/oversized items

3.2 Additional Charges

3.3 Payment Terms

• Payment Due: Upon completion of services
• Accepted Methods: Cash, credit cards, certified checks
• Credit Card Fee: 3% processing fee applies
• No Deposits: Payment required only after service completion

4. Cancellation Policy

4.1 Cancellation Fee Schedule

4.2 Cancellation Procedures

• All cancellations must be confirmed in writing (email or text)
• Cancellation time is based on our business hours
• Fees are charged to the credit card on file within 24-48 hours
• Written confirmation of cancellation will be provided

4.3 Exceptions

• Weather Delays: No fees for severe weather conditions
• Emergency Situations: Case-by-case evaluation
• Rescheduling: May avoid cancellation fees (subject to availability)

5. Customer Responsibilities

5.1 Pre-Move Preparation

• Accurate Inventory: Provide complete and accurate information about items to be moved
• Packing: Pack fragile and valuable items unless professional packing is contracted
• Disassembly: Basic furniture disassembly may be provided; complex items require professional service
• Access: Ensure clear access paths at both locations
• Parking: Arrange legal parking for moving vehicles
• Utilities: Ensure electricity and water are available if needed

5.2 Moving Day Responsibilities

• Presence: Customer or authorized representative must be present
• Walkthrough: Complete inventory walkthrough before loading begins
• Valuable Items: Remove jewelry, cash, important documents, and irreplaceable items
• Pets: Secure pets safely away from moving activities
• Final Check: Complete final inspection before crew departure

5.3 Customer-Packed Items

5.4 Disclosure Requirements

Customers must disclose:

• Items requiring special handling (pianos, safes, artwork)
• Fragile or high-value items
• Items that are damaged, broken, or in poor condition
• Any hazardous materials or prohibited items
• Access challenges (stairs, elevators, long walks)
• Building restrictions or moving requirements

6. Liability & Insurance

6.1 Standard Coverage

All moves include basic liability coverage at $0.60 per pound per article at no additional charge. This covers items based on weight, not replacement value.

6.2 Full Value Protection (Optional)

• Comprehensive coverage up to $6.00 per pound per article
• Available for an additional fee based on declared value
• Deductible options available (with premium discounts)
• Must be purchased before moving day

6.3 Coverage Limitations

Coverage does not include:

• Normal wear and tear
• Items of extraordinary value (over $100 per pound)
• Customer-packed items (unless professionally packed)
• Items left in drawers or containers
• Mechanical or electronic malfunctions
• Acts of God, weather, or circumstances beyond our control

6.4 High-Value Items

6.5 Exclusions

Worry Free Moving is not liable for:

• Loss or damage due to defects or prior damage
• Perishable goods
• Computers, software, or data
• Currency, securities, or negotiable instruments
• Personal documents
• Live plants or animals
• Consequential or indirect damages

7. Prohibited Items

7.1 Hazardous Materials

The following items cannot be transported:

• Flammable liquids (gasoline, paint thinner, propane)
• Explosives and ammunition
• Corrosive chemicals
• Poisonous or toxic substances
• Radioactive materials
• Compressed gases

7.2 Perishable Items

• Frozen or refrigerated foods
• Fresh produce
• Open food containers
• Live plants (long-distance moves)
• Pets

7.3 Personal Items

Recommended for personal transport:

• Important documents and records
• Jewelry and valuables
• Cash and credit cards
• Prescription medications
• Family heirlooms
• Irreplaceable items

8. Scheduling & Timing

8.1 Arrival Windows

• Customers receive 2-hour notification prior to crew arrival
• Specific arrival times cannot be guaranteed
• Weather and traffic conditions may affect timing
• First move of the day has priority for timing

8.2 Time Estimates

• Time estimates are based on normal conditions
• Actual time may vary due to unforeseen circumstances
• Additional time is charged at the agreed hourly rate
• Customers are notified if significant delays are expected

8.3 Weather Policy

• We work in light rain and normal weather conditions
• Severe weather may require rescheduling for safety
• No charges apply for weather-related delays
• Customer and crew safety is our top priority

8.4 Delays and Wait Time

• Up to 30 minutes wait time is included at no charge
• Extended wait time is charged at the hourly rate
• Delays due to customer unavailability incur wait time charges
• Crews cannot wait indefinitely for customer arrival

9. Claims Process

9.1 Reporting Damage or Loss

• Immediate Notification: Report damage or loss within 24 hours
• Written Notice: Submit written claim within 7 days
• Documentation: Provide photos and detailed descriptions
• Original Receipts: Include proof of value when possible

9.2 Claim Investigation

1. Claims are acknowledged within 48 hours
2. Investigation begins within 5 business days
3. Inspector may be assigned for significant claims
4. Customer cooperation required throughout process
5. Resolution typically within 30 days

9.3 Settlement Options

Approved claims may be settled by:

• Cash settlement based on depreciated value
• Repair of damaged items
• Replacement with similar items
• Credit toward future services

9.4 Claim Limitations

10. Dispute Resolution

10.1 Internal Resolution

1. Direct Communication: Contact customer service first
2. Supervisor Review: Escalation to management level
3. Formal Review: Written documentation and investigation
4. Final Decision: Company resolution within 30 days

10.2 Third-Party Resolution

If internal resolution is unsuccessful:

• Mediation: Voluntary mediation through approved service
• Arbitration: Binding arbitration for disputes over $500
• Small Claims Court: Available for smaller disputes

10.3 Governing Law

These terms are governed by the laws of the State of Ohio. Any legal proceedings must be conducted in the appropriate courts of Mahoning County, Ohio.

10.4 Limitation of Liability